Frequently Asked Questions
Have a question and looking for some answers?
You're in right place friend...
How do I look after my Until Dawn Brass Jewellery?
I've put together a blog post right HERE with all the information you need on how to clean and care for brass jewellery - including everything you need to know about tarnished brass (our favourite!) and how to polish away the tarnish if it's not for you.
I need to wash my Until Dawn jacket - is there care instructions?
There's a post over HERE which explains how to wash, clean, freshen and care for your Until Dawn jackets - but if you have any more concerns or questions, swing us a message via our CONTACT page and I'll get back to you as soon as I can.
Does Until Dawn ship internationally?
Can I pay in installments or with a payment plan?
Yes! You can pay in 4 with Clearpay - just select this option at checkout.
My item is meant to be a gift, will there be prices on it?
No! Simply pop a note at checkout letting me know your item is a gift, and I'll not only ensure there's no prices, but I can add a hand written note inside for you too!
I need to return an item, what do I need to do?
No problem! You can find all the information on returns over HERE.
Do you do clip-on earrings?
We absolutely can! Just pop a note in your order at checkout and we can put clip on findings to our jewellery*. Please allow up to 5 days extra turnover time for this service!
*Not suitable for stud earrings.
Are your earrings suitable for sensitive ears?
All of our earrings are brass except the ear posts on the studs which are stainless steel - these are not hypoallergenic, so if you have copper or zinc allergies, brass is sadly not the one for you.
However - I can use stainless steel, silver or gold plated earrings hooks on request - please get in touch via our CONTACT FORM if this is something you're interested in.
I run a small business and would love to stock Until Dawn wholesale, is this something you do?
It absolutely is - and I'm humbled that you'd even ask! Tap this link HERE to find out more about Until Dawn Wholesale and apply for an information pack.
Do you do express shipping?
I do! If you check out our SHIPPING POLICY there's a run down of our Bronze, Silver and Gold shipping options, so at check out you can pick the one that's right for you.
Can I have more information on your Plant A Tree mission?
Of course - we're really proud to be planting a tree for every order with Ecologi, and you can see our progress HERE.