Frequently Asked Questions

Have a question and looking for some answers?

You're in right place friend...

 

 How do I look after my Until Dawn Brass Jewellery?

I've put together a blog post right HERE with all the information you need on how to clean and care for brass jewellery - including everything you need to know about tarnished brass (our favourite!) and how to polish away the tarnish if it's not for you.

I need to wash my Until Dawn jacket - is there care instructions?

There's a post over HERE which explains how to wash, clean, freshen and care for your Until Dawn jackets - but if you have any more concerns or questions, swing us a message via our CONTACT page and I'll get back to you as soon as I can.

Does Until Dawn ship internationally?

I absolutely can! You can see all of our Shipping information over HERE - but if you have any queries, please get in touch via our CONTACT page.

Can I pay in installments or with a payment plan?

Yes! You can pay in 4 with Clearpay - just select this option at checkout.

My item is meant to be a gift, will there be prices on it?

No! Simply pop a note at checkout letting me know your item is a gift, and I'll not only ensure there's no prices, but I can add a hand written note inside for you too!

I need to return an item, what do I need to do?

No problem! You can find all the information on returns over HERE.

Do you do clip-on earrings?

We absolutely can! Just pop a note in your order at checkout and we can put clip on findings to our jewellery*. Please allow up to 5 days extra turnover time for this service!

*Not suitable for stud earrings.

Are your earrings suitable for sensitive ears?

All of our earrings are brass except the ear posts on the studs which are stainless steel - these are not hypoallergenic, so if you have copper or zinc allergies, brass is sadly not the one for you.

However - I can use stainless steel, silver or gold plated earrings hooks on request - please get in touch via our CONTACT FORM if this is something you're interested in.

I run a small business and would love to stock Until Dawn wholesale, is this something you do?

It absolutely is - and I'm humbled that you'd even ask! Tap this link HERE to find out more about Until Dawn Wholesale and apply for an information pack.

Do you do express shipping?

I do! If you check out our SHIPPING POLICY there's a run down of our Bronze, Silver and Gold shipping options, so at check out you can pick the one that's right for you.

Can I have more information on your Plant A Tree mission?

Of course - we're really proud to be planting a tree with MoreTrees, and you can see our progress HERE...